Privacy Policy

Last Updated: March 2026.

Prime96 Casino (“Prime96,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access or use our website, products, and services (collectively, the “Services”).

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.

1. Scope and Legal Framework

This Privacy Policy applies to all personal information collected from individuals located in Australia and other jurisdictions where Prime96 operates.

Our data handling practices comply with:

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The General Data Protection Regulation (EU) 2016/679 (GDPR) where applicable to users from the European Economic Area (EEA) and the United Kingdom.

This document explains our obligations and your rights under these standards.

2. Information We Collect

We collect information that is necessary for providing our Services, ensuring compliance with legal obligations, and enhancing the user experience. The information we collect generally falls under two categories: personally identifiable information (PII) and non-personally identifiable information.

a. Personal Information

When you register for an account or interact with our platform, we may collect:

Full name, date of birth, and gender.
Email address, telephone number, and residential address.
Account username and password.
Government-issued identification documents (for identity verification).
Payment information such as credit/debit card details, bank account numbers, or cryptocurrency wallet addresses.
Proof of address (e.g, utility bills).
Gaming preferences, account history, and responsible gambling settings.

b. Non-Personal Information

We also collect data that does not personally identify you, such as:

IP address and device information.
Browser type, operating system, and browsing preferences.
Usage patterns, time spent on our website, and referral URLs.
Cookies, analytics tags, and pixel data for marketing and performance tracking.

c. Sensitive Information

In limited circumstances, we may collect sensitive information, such as health-related data (e.g, responsible gambling assessments) or information about self-exclusion. This is handled strictly in accordance with applicable laws and with your consent.

3. How We Collect Personal Information

We collect data via several methods:

Directly from you, when you create an account, verify your identity, or communicate with us.
Automatically, through browser cookies, analytics tools, and server logs.
From third parties, such as payment processors, identity verification providers, affiliates, or marketing partners.

We always strive to collect personal information lawfully and fairly, ensuring minimal intrusiveness.

4. Purpose of Collection and Use of Personal Data

Your personal information is collected and used for the following purposes:

To process registration and manage your casino account.
To verify your identity and age, fulfilling regulatory obligations.
To process financial transactions including deposits and withdrawals.
To detect, prevent, and address fraud, security breaches, and irregular behavior.
To meet obligations under anti-money laundering (AML) and counter-terrorism financing (CTF) legislation.
To provide customer support and respond to inquiries.
To deliver advertising, promotions, or marketing materials tailored to your interests (where permitted).
To improve the Services through analytics and user feedback.
To ensure responsible gambling practices.
To comply with applicable legal and regulatory requirements.

We will not use your personal data for purposes other than those disclosed unless required or permitted by law.

5. Legal Bases for Processing (GDPR)

For users located within the EEA or UK, we rely on the following legal grounds for processing personal data:

Consent: When you agree to receive marketing materials or participate in surveys.
Contractual necessity: When processing is required to provide our gaming services or complete transactions.
Legal obligation: When we are required to process data under applicable laws (e.g, AML/CTF).
Legitimate interests: When necessary to maintain account security, prevent fraud, or improve our Services, provided such interests are not overridden by your privacy rights.
Vital interests: In rare cases, to protect your health, safety, or welfare.

6. Use of Cookies and Tracking Technologies

Prime96 uses cookies, web beacons, and similar technologies to enhance functionality and provide a personalized user experience.

Cookies are small files stored on your device that help us recognize you, remember preferences, and gather statistics. You can modify your browser settings to disable cookies; however, doing so may limit certain website features.

We use:

Essential cookies for site operation and authentication.
Performance cookies for analytics and service improvement.
Marketing cookies for tailored advertisements and promotions.

Third-party analytic tools, such as Google Analytics, may also collect data under their respective privacy policies.

7. Data Storage and Retention

We retain personal information only as long as necessary for the purposes stated in this Privacy Policy or as required by law. Typically:

Account and transaction data are stored for at least 7 years in compliance with AML record-keeping requirements.
Marketing records are kept until you unsubscribe or request deletion.
Technical logs are retained for security and service analysis.

After the retention period expires, your data is securely deleted or anonymized.

8. Data Protection and Security

We take data security seriously and use a combination of technical, physical, and organizational measures to protect your information, including:

SSL encryption for data transmission.
Secure data centers with access controls.
Firewalls and intrusion detection systems.
Regular audits and data protection training for staff.
Strict access management policies.

While we strive to maintain robust protection, no system is completely secure. You are encouraged to use strong passwords and keep account information confidential.

9. Disclosure of Personal Information

We may disclose your personal information to third parties in the following cases:

Regulatory authorities to satisfy legal or compliance obligations.
Service providers or partners who perform services on our behalf, such as payment processors, verification agencies, or marketing service providers.
Legal advisors or law enforcement where disclosure is required by law or to protect our legal rights.
Corporate transactions, such as mergers, acquisitions, or restructuring.

All third-party recipients are required to handle your data in accordance with applicable privacy standards and contractual safeguards.

10. Cross-Border Data Transfers

As part of our global service infrastructure, your personal information may be transferred and stored in servers located outside Australia, including in the EU, the United States, or other jurisdictions.

We ensure such transfers comply with data protection laws by using appropriate legal mechanisms, such as:

Standard Contractual Clauses under the GDPR.
Binding Corporate Rules.
Agreements consistent with APP 8 of the Australian Privacy Principles.

11. Your Rights Under Privacy Law

You have several rights regarding your personal information:

Under Australian law:

Access: Request a copy of your personal information we hold.
Correction: Ask for inaccuracies to be corrected.
Deletion: Request erasure of data no longer required.
Complaint: Lodge a privacy-related complaint if you believe your information has been mishandled.

Under GDPR (if applicable):

Data portability: Request your data in a structured, machine-readable format.
Restriction of processing: Temporarily restrict processing under certain conditions.
Objection: Object to data processing for legitimate interests or marketing purposes.
Withdrawal of consent: Withdraw prior consent for marketing or other purposes.

To exercise any of these rights, contact us at [email protected]. We may require proof of identity before processing your request.

12. Marketing and Communication Preferences

We may send you promotional messages via email, SMS, or in-app notifications concerning new offers, games, or bonuses.

You can opt out of marketing communications at any time by:

Clicking the “Unsubscribe” link in an email, or.
Contacting us directly at [email protected].

Please note that even after opting out, we may still send essential account or service-related messages.

13. Responsible Gambling and Data Use

Prime96 supports responsible gambling and uses personal data to help identify at-risk behavior and assist players in maintaining control over their gaming activities.

Such measures may include:

Monitoring betting patterns for signs of problem gambling.
Applying self-exclusion or deposit limits.
Providing informational resources and referrals for gambling support organizations.

Data collected for responsible gambling purposes is handled confidentially and ethically in accordance with this policy.

14. Links to Third-Party Websites

Our platform may contain links to third-party websites or affiliate offers. Please note that we are not responsible for the privacy practices or policies of external sites. We recommend reviewing the privacy policy of every linked website before providing personal data.

15. Children’s Privacy

Our Services are intended only for individuals 18 years or older. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete such information.

16. Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in legal requirements or business operations. Any revisions will be posted on this page with an updated “Last Updated” date.

Your continued use of our Services after such updates constitutes acceptance of the revised policy.

17. Complaints and Contact Information

If you have concerns or would like to make a complaint about how we handle your personal information, please contact us by email at:

Email: [email protected].

We will investigate and respond to your complaint promptly, typically within 30 days.

If you are unsatisfied with our response, you may escalate the matter to:

The Office of the Australian Information Commissioner (OAIC) for Australian users, or.
Your local data protection authority if based outside Australia (e.g, an EEA member state supervisory authority).

18. Contact and Data Controller Details

Data Controller: Prime96 Casino.

Email: [email protected].

Jurisdiction:

19. Summary of Key Principles

We collect only what is necessary for functioning and compliance.
Data is used transparently and fairly.
Security is a core priority.
You retain rights over your personal information.
We comply with all applicable data protection laws and standards.

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