Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the use of the gaming and betting services provided by Prime96 Casino (“Prime96,” “we,” “us,” or “our”) via our online platform accessible to users in Australia. By registering an account, accessing, or using any of our services, you (“the Player,” “you,” or “your”) confirm that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy, Cookie Policy, and Responsible Gambling Policy.

If you do not agree with any of these Terms, you must not use our website or any of our gaming services.

Prime96 Casino operates under applicable laws regulating online gambling within Australian jurisdictions, providing a secure and responsible gaming environment. All activities are guided by the principles of fair play, transparency, and compliance with the Interactive Gambling Act 2001 (Cth) ("IGA") and other relevant Australian regulations.

For any questions about these Terms, please contact our support team at [email protected].

2. Eligibility

To participate in gaming activities on Prime96, you must meet the following requirements:

Be at least 18 years of age or the legal gambling age in your jurisdiction (whichever is higher).
Reside in a jurisdiction where online gambling is not restricted or prohibited by law.
Have the legal capacity to enter into binding agreements.
Register and maintain only one active account.

It is entirely your responsibility to ensure that your participation in online gambling is lawful in your resident jurisdiction. Prime96 does not permit access or registration from individuals located in restricted territories.

Accounts found to be used in contravention of these eligibility requirements may be suspended or permanently closed, and any associated funds may be withheld subject to legal verification.

3. Account Registration and Verification

Before you can play for real money, you must register an account at Prime96 Casino.

Registration Process

To register, you must provide:

Full legal name and date of.
Valid email address and phone.
Residential.
Preferred payment.

You confirm that all information provided is true, complete, and current. Misrepresentation of identity, age, or location is strictly prohibited.

KYC (Know Your Customer) Verification

Prime96 is committed to Anti-Money Laundering (AML) and counter-terrorism financing compliance. Therefore, we require verification of identity, source of funds, and address before processing withdrawals or large deposits. You may be asked to submit valid identification documents such as:

Passport, national ID card, or driver’s.
Utility bill or bank statement (not older than 3 months).
Payment method verification.

Failure to complete the verification process within a reasonable timeframe may result in account suspension or closure.

4. Account Security

You are responsible for maintaining the confidentiality of your account details, including username, password, and any other access credentials. Prime96 is not liable for any losses arising from unauthorized account access caused by your negligence.

Key security recommendations:

Use a strong, unique password.
Do not share your login information with anyone.
Contact us immediately at [email protected] if you suspect unauthorized use of your account.

Prime96 has the right to suspend any account if fraudulent or suspicious activity is detected.

5. Deposits, Withdrawals, and Payments

Deposits

Players may fund their casino account using approved payment methods such as credit/debit cards, e-wallets, cryptocurrency, or bank transfers, subject to availability in your jurisdiction.

All deposits must come from a payment source registered in your name. Third-party payments are not permitted.

Withdrawals

Withdrawal requests are processed back to the original payment method used for deposits, except where limitations apply.

Prime96 reserves the right to:

Request additional verification before processing withdrawals.
Set minimum and maximum withdrawal limits.
Delay or withhold withdrawals in cases of suspected fraud, AML concerns, or policy breaches.

Payment Processing

All financial transactions are processed using secure encryption technologies. Prime96 uses third-party payment processors in compliance with legal and financial standards.

Currency and Fees

Deposits and withdrawals are processed in Australian Dollars (AUD) unless another currency option is available. Prime96 may charge reasonable processing fees or currency conversion charges, clearly disclosed on the payment page.

6. Bonuses and Promotions

Bonuses and promotional offers are governed by their respective Bonus Terms and Conditions, available on the Promotions page.

Key conditions include:

Each bonus offer is subject to wagering requirements stated at the time of the offer.
Bonuses may not be combined with other promotions unless explicitly allowed.
Wagering contributions may differ across games (e.g, slots contribute 100%, table games less).
Prime96 reserves the right to amend or withdraw bonuses without prior notice in cases of misuse or policy violations.

Abuse of promotional offers, including collusion, bonus stacking, or irregular gameplay, may result in forfeiture of winnings and account closure.

7. Responsible Gambling

Prime96 promotes responsible gambling practices and provides tools to assist in managing gaming behavior. Players can:

Set deposit limits, loss limits, or session time reminders.
Request temporary or permanent self-exclusion.
Access resources for gambling support, such as GambleAware and Gambling Help Online in Australia.

If gambling is negatively impacting your wellbeing or finances, we strongly encourage seeking assistance.

Prime96 reserves the right to enforce self-exclusion or restrictions where responsible gambling concerns arise.

8. Prohibited Activities

You agree not to use your account or our services for any illegal or fraudulent purpose, including but not limited to:

Money laundering or terrorist financing.
Using unauthorized or stolen credit cards.
Collusion, match-fixing, or use of automated betting programs (“bots”).
Intentional misuse of software bugs or system loopholes.
Creating multiple accounts for bonus abuse.

If prohibited activities are detected, Prime96 may:

Suspend or permanently ban your account.
Void winnings obtained through fraudulent behavior.
Report activities to relevant law enforcement or regulatory authorities.

9. Fair Play and Game Integrity

All games offered at Prime96 Casino are supplied by reputable, licensed providers. Outcome fairness is guaranteed through the use of Random Number Generators (RNGs) independently tested by certified auditors.

We continuously monitor gameplay to ensure integrity and compliance with responsible gambling standards. Any attempt to manipulate software or exploit vulnerabilities will result in forfeiture of winnings and immediate account termination.

10. Intellectual Property

All content, trademarks, software, and intellectual property available through Prime96 — including but not limited to text, images, code, graphics, and multimedia elements — remain the property of Prime96 or its licensors.

You may not reproduce, distribute, or modify any part of the website or its software without prior written authorization. Violation of intellectual property rights may result in legal action.

11. Privacy and Data Protection

Prime96 is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

We collect and process data to:

Verify identity and ensure compliance with AML laws.
Provide gaming and payment services.
Prevent fraud and ensure account security.
Conduct marketing and improve user experience (subject to your consent).

Your personal data is stored on secure servers and will never be sold to third parties. You may request access, correction, or deletion of your personal data by contacting [email protected].

12. Limitation of Liability

Prime96 Casino operates its services with reasonable care and skill, but we make no guarantees regarding uninterrupted availability or error-free software performance.

To the maximum extent permitted by law:

Prime96 shall not be held liable for any direct or indirect losses resulting from use or inability to access our services.
Players are solely responsible for their tax obligations on winnings.
We do not guarantee that all games are legally permitted in your jurisdiction.

In the event of system malfunctions, all wagers and payouts affected are void. Refunds may be processed at our discretion.

13. Account Suspension and Closure

Prime96 reserves the right to suspend or close accounts in the following cases:

Breach of these Terms.
Fraud, collusion, or abusive behavior.
AML/KYC irregularities.
Multiple account registrations.
Requests by law enforcement agencies.

Upon closure, any remaining real money balance (excluding bonus funds) will be refunded, subject to verification and applicable limits. Winnings derived from fraudulent activity shall be null and void.

Players may also request account closure at any time by contacting [email protected].

14. Dispute Resolution

If you have a complaint about our services, please contact the Prime96 support team at [email protected] with full details of the issue.

We will investigate and respond promptly, typically within 10 business days.

If you are not satisfied with the outcome, you may escalate the matter to an independent adjudicator or relevant gambling authority in your jurisdiction.

All disputes are governed by the laws of Australia and subject to the exclusive jurisdiction of Australian courts.

15. Dormant Accounts

An account is considered dormant if no login or wagering activity occurs for 12 consecutive months. Prime96 will attempt to contact the player via registered email before applying a monthly maintenance fee or closing the account.

If an account is closed due to inactivity, any remaining funds may be forfeited in accordance with applicable laws.

16. Changes to the Terms

Prime96 reserves the right to modify or update these Terms and Conditions at any time.

Revised Terms will take effect upon publication on the website. Players are encouraged to review the Terms regularly. Continued use of our services after updates constitutes acceptance of the revised agreement.

17. Force Majeure

Prime96 shall not be held liable for failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters, fire, flood, or war.
System or network failures.
Government restrictions, strikes, or civil unrest.

In such events, Prime96 may suspend services temporarily until conditions normalize.

18. Severability

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions shall continue in full effect. Invalid terms will be replaced by lawful provisions that best reflect the original intent.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Australia.

Any dispute arising from or related to your use of Prime96 Casino shall be subject to the exclusive jurisdiction of courts located in Australia.

20. Contact Information

For assistance, support, or additional information, please contact:

Prime96 Casino Support Team.

Email: [email protected].

Available 24/7.

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